Insel Games launched their new Hack’n’Slash MMORPG ‘Guardians of Ember’ on Steam via Early Access 48 hours ago. We wanted to quickly inform you, that we have updated our server structure and improved the overall performance significantly after facing some major issues in the past hours.
Although we tried to be as much prepared as we possibly could be, the great interest in the title has taken us – and our servers – by surprise. If you joined the servers in the past 48 hours, you might have experienced our server difficulties live, ranging from a server down within the first hour of release and some lag spikes later on.
We encountered a critical issue in our server network setup once reaching a high player number (and higher than in any test). In order to provide a continuous service and avoid a longer downtime we decided to temporarily move the game service to our test server setup based in Taiwan. As expected this meant much higher latency from client to server, but we could keep the servers online and let the players play the game. Nevertheless, this led to some critical comments circling around lag spikes and lower responsiveness in our Steam forums but also in several (video) reviews and Let’s Plays.
With the new server structure in place, in fact we already moved the service back to our now enhanced live server setup in Europe, we are glad to invite you for another test round, to see for yourselves. We are further optimizing and evaluating a dedicated setup in North America as well.