UPDATE: 1st January 2013 Surprise Surprise Nintendo eShop Network is down again, recall what Nintendo said via their Twitter feed “not anticipate any further outages”, gotta give it to them, bloody useless when it comes to their Online Infrastructure and just goes to prove that their current network is not ‘Fit for Purpose’.
P.S I do not pride myself on professional writing, I pride myself on telling it as it is, regardless of what others think.
As kids were sleeping, adults were drinking and Santa was prepping his slay for his biggest night of the year, nothing could stop what was about to happen to kids and adults on Xmas day.
The day had arrived and gamers across the world awoke from their slumber. Santa had been and left presents, some had new PC’s and some had new Consoles, but something happened… as gamers logged on with there new machines to create new accounts and/or download their digital games, they where hit with a wall of ERRORS, as company servers across the globe crashed under the weight, in other terms f**ked, due to the companies in question yet again making the excuse; we did not anticipate such a high amount of traffic. NOT BEING FUNNY THIS IS THE SAME EXCUSE YOU GIVEN EVERY BLOODY YEAR.
Nintendo was offline for almost 72hrs, Steam 24hrs and PSN on Xmas Day, it seem the only company to get it right and made the correct changes to its Infrastructure this year was Microsoft, so I tip my hat to them. Now steam and PSN got their services up pretty fast and were on the ball giving updates on the situation pretty regularly right from the very start. Nintendo on the other hand, is a whole new ball game, they went as far as to say sorry and that they will fix the issue, it was not until the 27th December Nintendo pulled their finger from their butts and started giving more precise information via twitter. Clap Clap to them by this date, they finally started updating the users, but still 2 days after, is just not good enough, regardless of it being Xmas, it was you the company that decided to offer online services.
Now on the 29th December, 4 days after the outage Nintendo have said this,
An impressive statement, a bold one I think, let’s see what happens next Xmas, will Nintendo have their Infrastructure in place, time will only tell.
The thing is we now live in the age where even games require always online functions like Diablo 3 for PC and Sim City for PC as well, then we have the multitude of Digital Retail shops like Xbox Games, Steam, Desura, PSN, eShop and many more, and it may seem to a lot of us that the future could actually be a streaming service like the upcoming Gaikai Service for the Playstation 4,that will stream Playstation 3 games down to users to play. Of course you will have to purchase these games, but what if this service goes down for 24 -72+ hours, is it not right to say that this service is not ‘fit for purpose’ by Trading Standards Law? This is something that needs to be asked; when you purchase something it should be fit for purpose and not break within a certain amount of time after purchasing. Ask yourself this as well, if you purchased a Limited Edition Console that came with a Bundled Digital Code, and the service was down for a few days, again this issue lies within ‘Not fit for purpose’ bracket, it’s just a paper with some codes on it.
So where do we the consumers lay currently, well we recommend contacting Trading Standards (UK) and get your rights, simple facts remain if a company is providing a service the service should work perfect with no issues for a certain amount of time for the user, if you purchase a product the product should be working also including digital codes, so the download service should be up for the consumer to download.
We are now moving faster than ever in the digital age, and companies need to make changes to reflect what is currently happening, not just to protect themselves from bad media but for themselves and the consumers.
This was Nintendo’s reply via customer service,
We have already heard what Reggie ‘Fils-Aime’ had to say about us, the consumer, and what we would like to see from Nintendo, and this is what he had to say when it came to us gamers petitioning “I have to tell you—it doesn’t affect what we do. We certainly look at it, and we’re certainly aware of it, but it doesn’t necessarily affect what we do.” This is a good thing but it is also a bad thing, it goes to prove that Nintendo of now, do not care for the gamer, does not listen to the gamer and does not care for the gamer. We have had this attitude personally from Nintendo PR people (one in particular) when there attitude is simply, we only care for the BIG and shit of the little. Nintendo’s recent actions only enforce my thoughts to one conclusion, we the gamer are simply a number on a card or number on paper a percentage and nothing more, Nintendo have lost their ‘for the gamer’ and now its all about for the buck.
Thanks to social media, gamer now have a mouth, sometimes a very foul mouth, pathetic childish mouth, but on some occasions there is a mouth that stands out for the rest and should be answered. Even I can be a little harsh on times to publishers when stuff simply don’t work, but I would also send an email first to see if they can assist, if I get ignored, which really does my head in, this is when I would hit up Social Media and vent my disgust.
This is what I say as a gamer, GAMERS out their stand up for what is right, what you believe in, standup to the injustices you receive from companies, don’t kiss their butts when you are not getting a service you paid for, you have the right and the entitlement to it as its stats by law “Fit for Purpose” when something goes down is it really for purpose? Answer is NO.
Standup and be counted, The digital age is here and we need to standup to these companies and let them know we shall not tolerate a third rate service that simply is not fit for what it is there to do, we will not tolerate excuses like “we did not anticipate so many users using the service”, as companies know how many users there are and how many systems get sold via NPD, so no more excuses, we have heard the same thing every year, with very launch of every game with online features… now anticipate and take the hit, as it is you that have chosen to use an online service not us the user.