Green Man Gaming, a global e-commerce technology company in the video games industry, today announced the appointment of Sam Bennett as EVP of Customer Experience and Communications. Sam brings his extensive experience of managing and engaging communities as well as customer relationships globally at top gaming brands including EA, Sony and Activision to lead up the newly formed team. The new department covers Community Management, Customer Support, PR, Communications, Influencer Engagement, Content and Social Media.
Sam’s deep understanding of the gaming community and vast experience of running successful engagement strategies in a digital landscape will play a key role in helping the business improve the way it connects and informs its customers and partners. His multi-faceted skill set and experience will help to lead a team that aims to deliver “best in class” customer experience and a highly engaging and informative environment for Green Man Gaming store and community users.
Sam has held senior Community Management and Customer Relationship positions at leading global game publishers including EA, Activision and Sony Computer Entertainment Europe in the past. His deep understanding and knowledge of the gaming industry has been driven by his passion for games and hands-on experience of working on key titles including Call of Duty Elite, LittleBigPlanet and the FIFA franchise. Before joining Green Man Gaming, his role as Community Director at Edge Case Games saw him successfully drive positive engagement for the game “Fractured Space” as it moved from paid Early Access into Free to Play.
“Sam’s deep understanding of the gaming community globally and experience of successfully improving customer engagement is highly valuable to Green Man Gaming as we grow our newly launched Green Man Gaming Community. As a passionate gamer who understands our audience and a well-respected community expert in the industry, we look forward to working with Sam to make sure we put our customers first at all times,” says Paul Sulyok, CEO and Founder of Green Man Gaming.